Several restaurant chains in New York City are implementing a system where traditional cashiers are replaced by remote workers in the Philippines who handle checkouts via Zoom. This cost-cutting measure, leveraging the global wage gap, has ignited a lively debate about convenience versus ethical responsibility.
Virtual Cashier’s Average Wage
A popular fried chicken joint, Sansan Chicken, has swapped their friendly neighborhood cashier for a virtual cashier from the Philippines working via Zoom. A computer monitor is placed where someone attends to your orders using Zoom. The meeting ID and password are casually handwritten on paper taped to the back of the cash register, readily visible to customers.
While New York City boasts a robust minimum wage of $16 per hour, the average Filipino remote worker earns roughly $3.75.
This allows restaurants to employ remote cashiers at a fraction of the cost, with the added “benefit” of these workers potentially managing multiple locations simultaneously.
While the remote checkout system offers undeniable efficiency, many customers are left with a lingering concern. Questions regarding fair wages and the erosion of the human connection inherent in the dining experience are swirling online.
What Do “Virtual” Cashiers Do?
They greet customers (who are also on camera when they enter the store) and can take orders during peak hours. However, Sansan Chicken also offers a self-serve order – a more traditional route for placing chicken and side orders.
this is insane
cashier is literally zooming into nyc from the philippines pic.twitter.com/opAyS8AYUs
— brett goldstein (@thatguybg) April 6, 2024
This highlights the cost-effectiveness of this remote cashier system, which is employed by a third-party company. However, the human element remains a sticking point.
This unconventional setup went viral after social media. X (formerly Twitter) user, Brett Goldstein, even speculated on a future filled with AI avatars handling our orders.
Technological advancements can revolutionize industries, but not at the expense of the human touch. The charm of a friendly face greeting you after a meal, answering questions about the menu, or recommending a delectable dessert remains an irreplaceable aspect of dining out.
Consider the bigger picture the next time you’re indulging in a culinary adventure in NYC and a disembodied voice inquires about your receipt needs. Perhaps opting for the traditional human interaction will satisfy your palate and contribute to a more personal dining experience. After all, a memorable meal deserves a well-rounded experience, not just a side of side-eye.
